SoccerGarage.com :: Returns
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At Soccer Garage, we want you to be 100% satisfied with your purchase. You can shop with confidence, knowing that we stand behind our products. All returns and exchanges must be received within 30 days of the date of purchase, and the product must be returned in its original
packaging, in “AS NEW” and re-saleable condition. Please do not ship shoes back to us without a shipping box to protect the shoe box as we will refuse such shipments. We regret that we cannot
accept returns or exchanges on used products, videos, CD's, DVD's, special orders, customized
merchandise, and club or team orders, and large quantity orders. Jocks and undergarments are not returnable or exchangeable for any reason. Please try on all footwear products indoors as shoes with evidence of wear (e.g., grass stains, dirt stains, scuffs, etc.) will not be accepted for returns or exchanges.
Please be aware that all returns and exchanges must include a copy of our Return or Exchange PDF Form that has been filled out with all the require information.
Returns
There is NO restocking fee whether you return for credit or return for exchange
except on jerseys and orders over $1000. For ALL jersey returns there will be a 15% restocking fee. For returns on orders over $1000, there will be a 25% restocking fee.
If you are returning an item because of an error that we made please call us at 800-301-9042 to arrange for an e-tag which will pay for your return shipping costs. If you would rather ship the item
back yourself please ship your returns via UPS, FedEx, or USPS only! We will process your refund within 7 days of receipt. Please allow up to 2 billing cycles for the credit to appear
on your credit card statement.
Exchanges
We understand that sometimes products need to be exchanged for a different size
– Soccer Garage will gladly exchange any new product for a different size, color,
or item. You will not be charged a restocking fee, but will be charged the cost
of shipping for the replacement product being sent back to you. We recommend
that you reorder your new size or product now, and then return your incorrect
size to us for a credit. The benefit of this method is that your new order will
ship immediately and hold your new product.
To expedite exchanges we suggest simply placing a new order on our website and then requesting a return for your previous order. By placing a new order you ensure that your order ships out as soon as possible and you avoid the delay involved with shipping back merchandise, waiting for us to contact you, then shipping out the new item.
Refusal of Package
If parcels are refused, original and return shipping charges will be charged to
your original form of payment.
Shipping Address
SoccerGarage.com
Attn: Returns
21098 Bake Pkwy., Suite 106
Lake Forest, CA 92630
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