About Us
Soccer Garage is headquartered in one of the largest soccer specialty showrooms in the country, equipped with a state-of-the-art warehouse operation in Lake Forest, California. Our website, SoccerGarage.com, is one of the largest online specialty retailers of soccer equipment and apparel in the United States.
Our soccer store provides a broad selection of the latest products at unbeatable prices. We are a leading supplier of soccer replicas and jerseys. Our site also features unique product categories such as a soccer DVD section and a soccer referee equipment section.
At Soccer Garage, we take pride in our record of customer satisfaction. Soccer Garage’s reputation for superior service is second to none. Our friendly and knowledgeable employees are dedicated to serving the soccer supply needs of our customers.
Team Sales
If you are a club, team, league, school, or just looking to place a large quantity order, we can outfit you with almost any product in stock. If you need to place a large order, please contact us by phone or e-mail prior to placing your order.
Contact our helpful and friends team sales associates at toll free (800) 301-9042 ext. 102, or by e-mail at teamsales@soccergarage.com.
Email Us
Customer service inquiries - customerservice@soccergarage.com
International customer – international@soccergarage.com
Team Sales - teamsales@soccergarage.com
Help and Call Center
Soccer Garage representatives can provide online help for questions on placing
orders and product information. Our Help and Call Center is available:
Monday through Friday - 9 am to 6 pm PST.
Saturday - 10 am to 2 pm PST.
Sunday - Closed.
Phone Numbers
Toll free 800.301.9042
Local 949.273.5170
Fax 949.600.7008
International 949.273.5170
Our Address Is
SoccerGarage.com
21098 Bake Pkwy., Suite 106
Lake Forest, CA 92630
customerservice@soccergarage.com
Return Policy
At Soccer Garage, we want you to be 100% satisfied with your purchase. You can shop with confidence, knowing that we stand
behind our products. All returns and exchanges must be received within 30 days
of the date of purchase, and the product must be returned in its original
packaging, in “as new” and re-saleable condition. We regret that we cannot
accept returns or exchanges on used products, videos, CD's, DVD's, special orders, customized
merchandise, and club or team orders, and large quantity orders. Jocks and undergarments are not returnable or exchangeable for any
reason.
Returns
There is NO restocking fee whether you return for credit or return for exchange
except on uniforms (including jerseys, shorts, and/or socks). For ALL uniform returns there will be a 15% restocking fee.
If you are returning an item because of
an error that we made please call us at 800-301-9042 to arrange for an e-tag
which will pay for your return shipping costs. If you would rather ship the item
back yourself please ship your returns via UPS only! We cannot
pay for shipping charges if your return was shipped by any method other than
UPS Ground. Be sure to keep your shipping receipt until credit
is issued, as Soccer Garage reserves the right to require proof of delivery of the
return shipment prior to issuing any credit. We will process your refund within
7 days of receipt. Please allow up to 2 billing cycles for the credit to appear
on your credit card statement.
Click Here to download our
Return or Exchange PDF Form.
To view PDF files you need to download
Adobe® Reader® (Click
Here to get it for
free)
Exchanges
We understand that sometimes products need to be exchanged for a different size
– Soccer Garage will gladly exchange any new product for a different size, color,
or item. You will not be charged a restocking fee, but will be charged the $5.00 cost
of return shipping for the replacement product being sent back to you. We recommend
that you reorder your new size or product now, and then return your incorrect
size to us for a credit. The benefit of this method is that your new order will
ship immediately and hold your new product.
Refusal of Package
If parcels are refused, original and return shipping charges will be charged to
your original form of payment.
Shipping Information
For UPS Ground Shipments please use the table below to calculate shipping
costs. Free shipping applies to orders within the 48 Continental United States only (not including Alaska and Hawaii).
|
Pricing Table for
UPS Ground Shipments |
|
Order Total |
Shipping Charge |
Handling Charge |
Total |
|
0-$49.99 |
$4.99 |
$3.99 |
$8.98 |
|
$50.00-$99.99 |
$7.99 |
$3.99 |
$11.98 |
|
$100.00-$149.99 |
$10.99 |
$3.99 |
$14.98 |
|
$150.00 and up |
Free |
$3.99 |
$3.99 |
For expedited shipping options such as UPS 3 Day Select, UPS 2nd Day Air, and UPS Next Day Air, shipping rates are based upon the weight of your order. As you checkout, the weight of the items in your cart will be calculated against the shipping method that you have chosen. Free shipping DOES NOT apply to oversized items such as corner flags, training poles, field marking paint, field equipment, etc. Such items will be charged based on the
“dimensional weight” of the order. Some bulky items, although light, are charged based on “dimensional weight” or the space the package occupies in the delivery vehicle. For further information on oversized items call us toll free at 1-800-301-9042.
Handling fee of $3.99 will be charged to every order. This is included in the
shipping total on the checkout page. Orders eligible for free shipping still incur the handling charge.
Transit time on packages shipped via UPS Ground usually arrive within 1-7 Business days of the
date shipped. Packages shipped via USPS generally take 1-8 Business days for delivery. Business days exclude weekends and holidays. Delivery times may vary depending on the location of the shipping warehouse as well as the recipient's address.
Saturday, Sunday and certain holidays are not classified by UPS as normal
shipping days. If you require a Saturday delivery, there is a $15.00 service charge added to the Next Day Air charge. Please call our customer
service line at 1-800-301-9042 to place a Saturday delivery order.
Same Day shipping cutoff is 12
PM (P.S.T) of the day of your order.
Hawaii and Alaska orders may ship via UPS Ground, UPS Second Day Air, or
UPS Next Day Air. We now also offer US Postal Service options. Please select the "USPS - AK/HI" shipping method during the checkout process of your order.
Military Personnel can have their orders shipped to APO and FPO
locations by choosing "USPS - PO Box/APO" as the shipping method.
P.O. Box Orders please choose
"USPS - PO Box/APO" as the shipping option
at checkout. UPS does not deliver to P.O. Boxes, these orders will be shipped
via USPS Priority Mail.
In Store Pickup orders will be ready for pickup within 3 business days from date of purchase. We will contact you once your order is ready to be picked up. Please bring proof of identification and a copy of your invoice to our Lake Forest, California location.
International Orders
Billing Verification:
All International orders, or orders using International Credit Cards must be
verified with the bank prior to shipping. Please allow 2-5 Business days to
verify all billing information. You will be contacted if the information cannot
be verified, and you may be asked to do a wire transfer All verifications are
for your security, and we appreciate your patience in processing your
information.
Shipping Costs:
All international shipping charges are based upon the weight of your items and
your location. Additional charges may apply if the items are oversized or if it
is necessary to ship a multi-item international order from more than one
Soccer Garage warehouse. In such cases, you will first be contacted for
authorization or to arrange other options.
Duties, Custom Fees, and Taxes:
All International customers are required to pay any applicable duties, custom
fees or taxes that their country requires upon entry of the goods. Please
contact your local Customs office for more details, information, and estimated
fees before ordering. Please note that these charges are not charged by us, and
therefore cannot be refunded by us. If parcels are refused, original and return
shipping charges will be charged to your original form of payment.
Instructions for Wire Transfer:
You may be required or choose to do a wire transfer. Please add $25 USD to your
total to cover all wire transfer fees.
1) Place your order by:
a. Calling: +1-949-273-5170
b. Email: international@soccergarage.com
2) Instruct us you will be paying by wire transfer (we will hold the order for
you) and give you our wire transfer information.
3) Issue a wire transfer through your bank and add $25 to cover all wire
transfer fees.
4) Please reference your order number when you perform the transfer to expedite
the process.
5) When your wire transfer is received your order will be released
First time orders from France and Australia must do a wire transfer.
Disclaimer
Every effort has been made to provide our customers with the most accurate
information possible; however, this site is provided by Soccer Garage, Inc. on an "as is" basis. Errors are subject to correction. Pricing and
availability are subject to change without notice.
Dispute Resolution
In the event a dispute arises that cannot be resolved by amicable means, the
parties agree to resolve the matter in a court forum nearest to Soccer Garage, Inc.'s principle place of business located in Lake Forest, CA.
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