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Returns
At Soccer Garage, we want you to be 100% satisfied with your purchase. You can shop with confidence, knowing that we stand behind our products. All returns and exchanges must be received within 30 days of the date of purchase, and the product must be returned in its original packaging, in “AS NEW” and re-saleable condition. Please do not ship shoes back to us without a shipping box to protect the shoe box as we will refuse such shipments. We regret that we cannot accept returns or exchanges on used products, videos, CD's, DVD's, special orders, customized merchandise, and club or team orders, and large quantity orders. Jocks and undergarments are not returnable or exchangeable for any reason. Please try on all footwear products indoors as shoes with evidence of wear (e.g., grass stains, dirt stains, scuffs, etc.) will not be accepted for returns or exchanges.
Please be aware that all returns and exchanges must include a copy of our Return or Exchange PDF Form that has been filled out with all the required information. Returns Shipping costs for returns due to customer error and/or oversight or because an item does not fit is the customer's responsibility and will not be credited back upon receipt of items. We also will not credit back original shipping charges in those situations. We do not accept returns for field equipment such as goals, rebounders, PowerGoals, corner flags, etc. For all other items, there is NO restocking fee whether you return for credit or return for exchange except on jerseys and orders over $1000. For ALL jersey returns there will be a 15% restocking fee. For returns on orders over $1000, there will be a 25% restocking fee. If you are returning an item because of an error that we made please call us at 800-301-9042 to arrange for an e-tag which will pay for your return shipping costs. If you would rather ship the item back yourself please ship your returns via UPS, FedEx, or USPS only! We will process your refund within 7 days of receipt. Please allow up to 2 billing cycles for the credit to appear on your credit card statement.
Exchanges Shipping Address SoccerGarage.com Attn: Returns 31894 Plaza Dr., Suite B1 San Juan Capistrano, CA 92675 |
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